High-quality service

Traditional Services

  • Opening a ticket and waiting for hours / days for a response
  • Generalized, non-network specific support expertise
  • Multi-touch process across a support department to resolve a problem
  • Lack of urgency

Extreme Networks Premier Services

  • Always-available, award-winning technical assistance
  • High-touch, single point of contact
  • Priority case queuing
  • Comprehensive customer advocacy across the support spectrum, including service requests, product needs and information requests
  • Expertise in networking trends and best practices via your support team